Cancellation and Refund Policy

Effective Date: May 11, 2024

At QuicKey Locksmith, we offer both mobile locksmith services and in-office appointments. Because each appointment is reserved specifically for our customers, we ask that you review the following cancellation and refund policy before booking a service.

Mobile Service Appointments

Mobile locksmith appointments may be canceled or rescheduled at no charge if you notify us at least 30 minutes before the scheduled arrival time.

If a mobile service appointment is canceled with less than 30 minutes’ notice, or if our technician arrives and:

• The customer is unavailable.
• The customer refuses service.
• Access to the vehicle or property cannot be provided.

A service call or trip fee may apply and is non-refundable.

Emergency and same-day mobile services are reserved immediately upon booking. Last-minute cancellations of emergency appointments may also result in a non-refundable cancellation fee.

Office Appointments

Office appointments may be canceled or rescheduled without charge if notice is provided before the scheduled appointment time.

If a customer does not arrive for a scheduled appointment or arrives significantly late, the appointment may need to be rescheduled. Any booking fees or service fees already paid may be non-refundable.

Refund Policy

The following charges are non-refundable once a technician has been dispatched or work has started:

• Service call fees
• Trip fees
• Diagnostic fees
• Labor charges

Payments for completed locksmith services are also non-refundable.

Deposits paid for:

• Key programming
• Special-order keys
• Special-order parts

are non-refundable once work has begun or parts have been ordered.

Refunds will only be issued if QuicKey Locksmith is unable to perform the agreed-upon service due to an error on our part. Approved refunds will be processed using the original payment method whenever possible.

Additional Conditions

No refund will be issued if QuicKey Locksmith is unable to complete the requested service because of:

• Incorrect or incomplete information provided by the customer.
• Missing proof of ownership or required authorization.
• Incorrect vehicle information.
• Unsafe working conditions.
• Any circumstance outside of our reasonable control that prevents service completion due to customer responsibility.

QuicKey Locksmith reserves the right to cancel or reschedule appointments due to:

• Severe weather conditions.
• Safety concerns.
• Equipment failure.
• Unexpected circumstances beyond our control.

In these situations, any payments already made will be fully refunded or credited toward a future service, based on the customer’s preference.

Agreement to This Policy

By scheduling or booking a service with QuicKey Locksmith, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.